09/30/2026
A Note to Our Customers:
We serves thousands of customers every week. Many of y’all come back again and again—some multiple times a day.
We don’t take that loyalty lightly.
We know you have countless choices about where to eat and spend your hard-earned money. We’re grateful you choose us.
The steady, fast-moving lines say plenty. So do the kind words and positive experiences you share with us.
Personally.
Every day.
We’re proud of our employees and management team. They earn your praise and strong marks from the anonymous mystery shoppers we hire to evaluate us.
Our team is also human. Occasionally, we drop the ball. When we fall short, we want to hear about it.
Our approach is simple:
We listen. We address. We rectify.
Customer by customer. Situation by situation. We give your concern the attention it deserves, work to make things right, and make any necessary changes to reduce the chances of the same mistake happening again.
That’s how your feedback makes Heartland better.
To us, a customer’s concern is a personal matter between that customer and Heartland.
We choose to address it directly, respectfully, and privately. Turning it into a public social media drama spectacle, which some folks thrive on, does little to help us take care of you.
Please ask for a manager when we fall short. While you’re here, whenever possible, so we can get to work making it right.
You deserve good food, friendly service, and a team that takes you seriously.
To our faithful Heartland Family:
Thank you for your business, your encouragement, and the opportunity to keep earning your trust.
We listen. We make it right. We choose the high road.
That's The Heartland Way. ❤️
