07/31/2026
You guyyyyss... we got a 1 star review last Friday...because one of my employees made a mistake!!😭😭😩😩 ... which they immediately reached out and TRIED to fix.
A week on... I’ve regrouped 🤣. We are human. We run out of things, make mistakes, have an off day...some of which is not in our power (e.g. the GREAT ICE DROUGHT- finally restocked, Arizona and Peace tea nowhere to be found, either having way too much or no milk on the daily... the struggle is real)...and we SO appreciate our gracious customer base. This one took the wind out of our sails for a minute because most of our reviews are a balm to our souls! ⭐️⭐️⭐️⭐️⭐️ I immediately share them with my ‘Ira Tribe’
group text. We’re always like ‘GO, TEAM!’
So, the mistake was on a patty melt, a new addition to our menu. She missed...the burger. Whoopsies! 😳 BUT, after some pause I remembered we have a regular (from our town office!!) who crafted her own sandwich and gets it every single time: Grilled cheese with roasted garlic onion jam and caramelized onions on sour dough. She swears it is the most delicious sandwich. Guess what... that’s EXACTLY a patty melt without the burger (!!!). SOOOO, this week, I’ve put it on special and called it ‘The One Star’ 🤣.
To the person who shamed us and still got a yummy sandwich, was offered a remake within minutes of your departure, and didn’t respond...you’re a little bit mean, but we will strive to do better, always!!