01/06/2025
✨ Meet Gerry, one of our outstanding Garden Centre colleagues, from B&M Nerston Road ✨
If you’ve ever spoken to Gerry, you’ll know he’s not only a fountain of knowledge but a fantastic example of what great customer service looks like in action.
We recently received a glowing message from a customer who was taking on a landscaping project for the first time. Feeling unsure where to start, they turned to Gerry, and he more than delivered. With his trademark warmth, expertise, and a willingness to help, he transformed their experience.
Here’s what the customer had to say:
"I’m currently tackling a landscaping project at home, something I’ve never done before, and Gerry’s support made all the difference. His warm, cheerful manner and his willingness to go the extra mile stood out. He even helped me carry a large order to my car, which I really appreciated. His professionalism and kindness turned what could have been a stressful shopping trip into an enjoyable and encouraging experience."
Gerry, thank you for your dedication, professionalism, and for always going above and beyond ❤️
