31/10/2026
📦 A polite notice regarding parcels 📦
For all customers who have parcels delivered to us for collection via either EVRI or RELAY. Could you please allow at least an hour from being notified that your parcel is ready to collect before coming in store for it.
Unfortunately the system notifies you that it’s here as soon as the driver turns up with it. This doesn’t allow us any time to organise the parcels for people, or to clock them in to our own system ourselves. RELAY parcels in particular don’t even have a name on them for us to know who the parcel is for.
To say it’s a gruelling and time consuming process is an understatement. We try our best to be organised to ensure a speedy service for everyone, so allowing us this time would massively help us. Just today we have had 177 collection parcels come in, and with Christmas approaching this number will likely remain high.
Our staff all do their best to make sure your parcels are ready for you as quickly as possible, while also serving customers who don’t have parcels in between.
Thank you so much for your patience 😊
