01/09/2026
🫵 Help the Small Business
🚨 DID YOU ATTEND OUR SUNDAY MARKET? WE NEED YOUR HONESTY & HELP. ❤️
Sadly, after what was our BEST Church On Sundays market yet, we discovered something pretty devastating.
Our Square handheld payment machine had been offline during the entire event on Sunday 30 August, from 11am–3pm. That should not have been a major issue. It appeared to accept everyone’s card payments as normal throughout the day, but when we reconnected it to the internet, every single card payment from the day was DECLINED.
I have been trying to resolve this with Square since then, with numerous phone calls, emails, screenshots and records being provided to Square, but unfortunately the payments cannot be recovered through them as they have all the fine print covered 😡 All "care" no responsibility...
That means that if you purchased pizzas, food, drinks, scones etc. from our timber counter in front of the house and paid by CARD, the payment you thought you made did not actually come out of your bank account — and we did not receive it.
So, we are asking for something very simple:
❤️ YOUR HONESTY.
Please have a quick look at your bank account. If you paid by card at our counter on Sunday and there is no payment to The Church/Square, we would be incredibly grateful if you could repay the amount.
We have the list of all the payment amounts declined so if you are not sure of the amount owed we can help you. Email [email protected] or text 0401 788 880 so I can let you know.
You can repay your purchase by:
📱 PayID: 0401 788 880
or
🏦 Direct Bank Transfer
Account Name: The Church / G and N Graham
BSB: 632 001
Account: 100233841
Please put your NAME & “Sunday” in the payment description so we can reconcile the payments.
or
☎️ Call 0401 788 880 and I can take your payment over the phone.
We are obviously pretty upset. We worked incredibly hard on Sunday, as did everyone helping us, and it was such a fantastic day. We were absolutely thrilled because it looked like it was going to be the first of our live music and market days to actually make a profit. These events take time, money and a huge amount of work to build!!!
For a small family business just starting out, this is a significant amount to lose from a single day.
Thankfully, everyone who paid cash is completely fine — those payments were received.
We know that everyone who tapped their card did so genuinely believing they had paid us. Nobody has done anything wrong!!! 🙏We simply need those people to check their accounts now that we know what happened.
Please check your bank account to see the amount would not have come out of your account, then we'd be enormously grateful if you could send it through.
And if you know someone who attended on Sunday, PLEASE SHARE THIS POST so we have the best possible chance of reaching everyone.
Thank you. ❤️
Sometimes running a small business really does throw you a curveball... 😔