14/04/2024
We'd like to address the following.
Mail service from Australia Post to The General was redirected on the 21.03.24.
On 12.04.24 Aus post collected all uncollected and unclaimed mail held as per Australia post rules.
Mail was sorted and bundled together to ensure nothing was creased or bent.This was done to ease handover to the Kanmantoo store.
At no point prior to this has mail ever been withheld or refused to be given. It is beyond the capacity of The General at Cally to influence whether mail was delivered to us by Australia Post for distribution.
Further, at no point has mail ever been interfered with or tampered as per speculations.
I find it unacceptable that these untruths have been circulated, as much as it has been unacceptable that mark has been accused of illegal activities and been told "I hope you die" by a customer in store.
The harassment and speculation has impacted on Mark and Myself, as we never set out to offend or disrupt, but rather to support the community.
As you know we are going through a tough time. Mark has offered credit to numerous clients and these accounts are yet to be paid. Therefore no further credit can be issued.
Please understand profits are minimal in order to keep costs to locals at an acceptable level.
Fuel and cigarette replacement must be paid up front costing in the thousands. These products are not provided to the store on credit.
Diesel is now available. Fuel will be restored soon, as we have had to repair the tank due to theft damaging the value resulting in contamination.
Mark and I love this community and we are deeply saddened that we have let you down. We are doing our best to navigate this turbulent and emotionally challenging time.
We hope to get back to effectively managing The General and respectfully ask for your patience and understanding during this time.
We aim to be open, honest and clear in our communication and encourage you to message us with any questions, concerns or suggestions.
We hope to see you soon, so we can serve you with a smile on our faces.
Many thanks
Melanie
