07/01/2015
FAQ
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
About Products
1.about packing
using simple packing, every set packed in a plastic bag, and 10 sets in a big plastic bag.
2.about size
Please ask for available sizes for each product.
3.About the Material
We use high quality fabric which can be easily stretched, Please ask for the material of the product in a comment.
About Price and Payment
1.about the price
Please ask for the price and the sale ( if available).
2.Our payment and bank remittance information.
We accept the paypal , Moneybookers, bank and western union payment.
If you don't have a PayPal account, can create one easily on : https://www.paypal.com/
If you don't have a Moneybookers account, can create on https://www.moneybookers.com ,then you can pay us fast, safely and easily!
If you want to pay me through bank、Western Union, please contact us for receiver's information.
3.about payment time
General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.
About Order
About the order process
we make that place the order from us is as secure and simple as possible.
You can write a comment on each product u like .After you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.
Then after you receive the invoice ,please pay soon and tell us the information .So that we could check your pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.
About Shipping
1.how to package?
we will ship by International packages/ EMS/DHL/UPS/TNT, or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in.
2.could we have any discount of postage?
Yes ,of course. we are the Old customer of International express , we can have Preferential cheaper price of the shipping. For example: we are the old customer of EMS, then we can get 40% discount from the post office of the total.
3.how many days it takes?
general it takes 3-4 working days to all the world by UPS, and, it takes 5-7 working days by EMS, and takes 4-5 working days by TNT/DHL, depending on the area you live in.
5.About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. And as our old wholesalers,(order from us before.) we will check your order Priority, and get the items we have stock ready for you first, and then send the invoice to you include the Accurate postage. So that after you pay, and we will send it to you within 1 working day. And as the new wholesalers, general we could send your parcel to you within 2 working days.
6.tell me the shipping cost before order
the shipping costs depend on the weight, delivery way(EMS, DHL, TNT, UPS, or sea transit), and destination country. So it is difficult for us to declare an exact shipping fee before you place an order （ the weight of one piece bikini is about 0.05kg ,but the leather is about 0.3kg /pc ） . And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you . If you are not satisfied with our shipping fee , you also can choose to cancel your order. Thank you for your understanding.
7.About the Local taxes and import duties？
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
8. How to get tax less or free upon import ?
Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you Complete order.
About Returns & Terms
We attach importance to the quality of product and services , so before sending the parcel out, we have to check the product twice again and packaging by ourselves.
1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
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